topic Re: Phone calls in Get Support

Phone calls

Doug1956 — Wed, 05 Feb 2025 23:35:28 GMT

I can receive and send text but cannot send or receive calls.

Re: Phone calls

hTideGnow — Wed, 05 Feb 2025 19:50:27 GMT

hi @Doug1956

what phone do you have?

make sure your old carrier sim card is removed, or disable the old carrier esim

Then Reboot phone and Reset network settings

if same, try the sim in another phone

and you can ask PM support to refresh the account,

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calls

Doug1956 — Wed, 05 Feb 2025 19:52:33 GMT

Submit a ticket

Re: Phone calls

Doug1956 — Wed, 05 Feb 2025 19:55:00 GMT

Motorola 5g stylus

Re: Phone calls

eddieO — Wed, 05 Feb 2025 20:01:48 GMT

@Doug1956 are you using the phone in Canada or the US?

If the US it's likely that your phone does not support VoLTE or is not on Public Mobile's whitelist for VoLTE devices. Try manually connecting to T-Mobile and place your network on 2G. The US has shutdown their 3G service so T-Mobile is the only other option unless you can get by using WhatsApp, Messenger or other similar apps over data

Re: Phone calls

computergeek541 — Wed, 05 Feb 2025 20:10:06 GMT