topic Re: stopping automatic payments in Get Support

stopping automatic payments

mukund22111 — Wed, 05 Feb 2025 19:49:09 GMT

I had a subscription with public mobile earlier. I lost the phone some time ago. Its on auto renewal but I cant log in to the account to stop the payments. Wondering if somebody can help with this? Thanks!

Re: stopping automatic payments

eddieO — Wed, 05 Feb 2025 19:58:58 GMT

@mukund22111 you'll need to reach out to a support agent, use link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: stopping automatic payments

AK32 — Wed, 05 Feb 2025 20:08:15 GMT

Hey there, you will need "subscribed" to be toggled off, which is what PM calls autopay.

If you're unable to log in, you can message a PM customer support agent to help you do this, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stopping automatic payments

Phil_Adelphus — Wed, 05 Feb 2025 20:54:37 GMT

@mukund22111 Have you tried selecting "didn't get the code" at the page where you enter the number sent by text? It should give you other options to get the log in code, (email, voice message). Then you can toggle off "subscribed" to stop the autopay.