topic Re: Calls to a specific Rogers customer don’t go through in Get Support

Calls to a specific Rogers customer don’t go through

colleeno — Wed, 05 Feb 2025 17:14:25 GMT

Both my husband and I are PM subscribers. Does anyone have any idea as to why our calls to one of our friends always go directly to his voicemail with no ringing? He says it doesn’t happen with anyone else. He is a Rogers customer. Both of us are in his Contacts and he can call us with no issues.

Re: Calls to a specific Rogers customer don’t go through

hTideGnow — Wed, 05 Feb 2025 17:11:51 GMT

hi @colleeno

it sounds like more a problem on your friend's end. did your friend just move to Rogers? you can ask PM to check, but at the same time, ask your friend to check with Rogers as well

Re: Calls to a specific Rogers customer don’t go through

colleeno — Wed, 05 Feb 2025 17:16:18 GMT

@hTideGnow Thanks. He is not new to Rogers. This has been going on for a couple of years. I thought I’d ask here in case someone else had experienced something similar.

Re: Calls to a specific Rogers customer don’t go through

BKNS27 — Wed, 05 Feb 2025 17:38:28 GMT

@colleeno

Check with your friend if they accidentally blocked you on their phone.

Happened to me by accident by a friend.

Re: Calls to a specific Rogers customer don’t go through

colleeno — Wed, 05 Feb 2025 18:48:01 GMT

@BKNS27
I'll have him check.