topic Number not changing for Authenticator in Get Support

Number not changing for Authenticator

jAwnathan1998 — Wed, 05 Feb 2025 17:52:07 GMT

Hello,

I changed my number THROUGH public mobile, and now when I log in, I don't receive the authenticator Eversafe ID text on my new number, it still sends to my old number what is this @CS_Agent

Re: Number not changing for Authenticator

Yummy — Wed, 05 Feb 2025 17:54:41 GMT

PM agents do not communicate through this public forum.

WHEN did you change your number? When you call/sms somebody What number they see?
Maybe change requires some time to be processed.

But if you really want to talk to PM staff, open a ticket through chatbot. I would wait until few other customers provide response to your query.

Re: Number not changing for Authenticator

BKNS27 — Wed, 05 Feb 2025 18:03:35 GMT

@jAwnathan1998

You can have the 2FA code sent to your email address to access your account.

Re: Number not changing for Authenticator

will13am — Wed, 05 Feb 2025 18:16:34 GMT

@jAwnathan1998 , unfortunately eversafe ID is not auto synced to number changes. If you made a change to your phone number, you need to separately go into the account profile tab and update the phone number for eversafe. This is a simple self serve function, no need to engage support.