topic Re: Network connection in Get Support

Network connection

John451 — Wed, 05 Feb 2025 15:44:57 GMT

I have a new plan, new phone and new sim card. I can not get a network connection. What do I do?

Re: Network connection

TheSterlinger — Wed, 05 Feb 2025 15:51:25 GMT

@John451 try to reset the network settings and reboot. If still nothing works use the link below to agents for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network connection

BKNS27 — Wed, 05 Feb 2025 16:27:51 GMT

@John451

Your old SIM should still work do you didn’t need a new SIM for the new phone.

Just download the PM app and place the old SIM in your new phone then login to your account and change your old plan to the new plan on your Next Renewal Date.

Didn’t activate the new SIM! If you did then contact a CS_Agent to help you.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437