topic Problem logging in. in Get Support

Problem logging in.

Boyd1 — Wed, 05 Feb 2025 16:19:41 GMT

My problem is, I purchased an account, registered it, ordered my Sim card and received it . But, when I inserted in my other phone, I cannot log in to the account to activate the sim card. When I try to log in to the account, it says that a 6 digit code number was emailed to the email address used to open the account, but no email ever comes, therefore I cannot open the account without that 6 digit number. Also, from the info on the site, it seems that I was supposed to get her telephone number when I registered and bought the service, but never did. I did not receive any email stating the account was opened.

Something is definitely wrong, and I would either like to have this corrected or else I would like to close out her account. What do I do to correct this problem?

Re: Problem logging in.

slusagm — Tue, 04 Feb 2025 21:08:14 GMT

did you use Pm app to complete the subscription?

You need PM's help to get to resolved. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem logging in.

BKNS27 — Wed, 05 Feb 2025 09:35:58 GMT

@Boyd1

Did you check in the Spam section?