topic Phone doesn't ring for certain numbers in Get Support

Phone doesn't ring for certain numbers

Roycar — Wed, 05 Feb 2025 00:18:02 GMT

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

Re: Phone doesn't ring for certain numbers

Chalupa_Batman — Wed, 05 Feb 2025 00:20:16 GMT

@Roycar wrote:
I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

Hello @Roycar

Are these people on your contact list? Also, do you have block unknown calls on your phone and may have accidentally added them or block them?

Re: Phone doesn't ring for certain numbers

hTideGnow — Wed, 05 Feb 2025 00:31:57 GMT

hi @Roycar

make sure you didnt block those numbers

also, check Usage history on My Account and see if it shows there

also, test your sim on another phone and that can confirms if those numbers were blocked at device level

Re: Phone doesn't ring for certain numbers

Roycar — Mon, 07 Apr 2025 17:03:20 GMT

Unfortunately these are not blocked numbers. Sometimes these are folks that I don't know.

Re: Phone doesn't ring for certain numbers

Roycar — Mon, 07 Apr 2025 17:05:15 GMT

Haven't been blocked.

Had posted this issue a year back and was told that the number had possibly not been ported properly. Called the number and was stuck in a menu loop.