topic US Mexico plan in Get Support

US Mexico plan

Sanhaslett — Tue, 04 Feb 2025 20:04:39 GMT

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US. When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card. When I checked my credit card this morning, I discovered that Public had indeed processed my payment.

I want my money back. This is coming across as a scam and everyone should be warned not to trust Public on this matter.

Re: US Mexico plan

hTideGnow — Tue, 04 Feb 2025 20:07:06 GMT

hi @Sanhaslett

you bought another sim card? or you activate another account with PM?

But check with support agent and see how they can help.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: US Mexico plan

Sanhaslett — Tue, 04 Feb 2025 20:08:31 GMT

I bought a SIM card. The only solution to this is to refund my money.

Re: US Mexico plan

hTideGnow — Tue, 04 Feb 2025 20:09:46 GMT

hi @Sanhaslett

you meant sim card with another carrier ? or sim with PM? buying just a sim from PM won't help

but anyway, ask PM support agent, they can probably assist

Re: US Mexico plan

AK32 — Tue, 04 Feb 2025 20:09:50 GMT

Sometimes the system can be buggy, im sorry you experienced this, it shouldnt take the funds if it said the payment wasnt made/processed. I would ask PM to issue you a refund since this sounds like a system error, you can message PM here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437