topic Re: Check activity in Get Support

Check activity

BobLoudon — Wed, 05 Feb 2025 02:14:52 GMT

I am still being billed when I have cancelled account. How do I rectify this?

hTideGnow — Tue, 04 Feb 2025 19:26:04 GMT

did you cancel it the proper way by turning off autopay or port out the line?

you can ask support agent to help.

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

AK32 — Tue, 04 Feb 2025 19:26:17 GMT

when you log in do you see "subscribed" turned on? that is what PM calls autopay, you will need to turn that off to turn off auto pay.

If this has already been turned off and you're still being billed, you should reach out to a PM customer service rep and request a refund, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm — Tue, 04 Feb 2025 19:26:45 GMT

PM can help to issue refund. Since you cannot properly login if your account is closed, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437