topic Re: help with phone plan in Get Support

help with phone plan

wailun — Tue, 04 Feb 2025 19:08:04 GMT

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

Re: help with phone plan

hTideGnow — Tue, 04 Feb 2025 19:09:43 GMT

hi @wailun

you are subscribing for new account?

try using the Public Mobile app to subscribe. Download it from app store

Re: help with phone plan

AK32 — Tue, 04 Feb 2025 19:17:26 GMT

Do you already have an account and are trying to change? or starting a brand new account?

perhaps try using a web browser in private/incognito mode, or by using the app as others mentioned.

Re: help with phone plan

BKNS27 — Tue, 04 Feb 2025 20:32:16 GMT

@wailun

The 30gb plan must be an old plan because this plan is not currently offered. Is the 20gb @ 4G for $32 Canada wide lower priced then your current 30gb plan?

The recently PM change doesn’t allow you to downgrade to a lower priced plan. Only upgrade to a more expensive plan.