topic Re: Subscription change didn't happen from Boxing Day deals. in Get Support

Subscription change didn't happen from Boxing Day deals.

Sailor12 — Tue, 04 Feb 2025 07:32:28 GMT

In December I selected to change my plan to the 75GB Can/us/mex plan for $35 since I was already in a similar but it was only 50GB of data. Now I just checked and it didn't change my plan. I selected change on billing date not immediate but it has been over a month and it didn't change and it's not listed on my account anywhere I can see. Hopefully someone can help me. I've never used this support before so if I'm asking in the wrong place for support can someone let me know?

Re: Subscription change didn't happen from Boxing Day deals.

BKNS27 — Tue, 04 Feb 2025 09:11:29 GMT

@Sailor12

Try clearing cache on your browser and go incognito before login into your account on your account online.
If it have change on your account then contact a CS_Agent for them to investigate and change.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription change didn't happen from Boxing Day deals.

Sailor12 — Tue, 04 Feb 2025 16:45:23 GMT

Thank you! I logged in on a different device and it’s all there. The app is just not showing it . I appreciate you!

Re: Subscription change didn't happen from Boxing Day deals.

hTideGnow — Tue, 04 Feb 2025 16:56:02 GMT

hi @Sailor12

on the app, usually you just need to drag the screen down to force and update

or you can logoff and login again