topic Re: Phone transfer issues in Get Support

Phone transfer issues

Legin — Tue, 04 Feb 2025 13:26:30 GMT

Greetings all, I’ve switched my phone yesterday at 4pm and it’s stilll not making calls and it’s over 12 hrs

Re: Phone transfer issues

ORNGNBLK — Tue, 04 Feb 2025 14:01:22 GMT

@Legin Good morning, just to confirm: does data and texting work? or do you have no service at all.?

Re: Phone transfer issues

Legin — Tue, 04 Feb 2025 14:09:58 GMT

Seems like I can only call a few numbers that called me. Texting works and data works. The phone signal is only 2 tiny dots. Can’t call anyone from my contacts or any random numbers. It says call failed

Re: Phone transfer issues

ORNGNBLK — Tue, 04 Feb 2025 14:15:12 GMT

Have you powered off your phone and restarted? this may flush out any kinks. If that doesnt work, and the problem persists try sending a message to a CS_agent using this link. sometimes they need to do a network reset from the back end.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone transfer issues

Legin — Sat, 08 Feb 2025 02:23:38 GMT

Data works some texting

Re: Phone transfer issues

slusagm — Sat, 08 Feb 2025 02:51:17 GMT

you still have problem after 3 days? was it incoming calls and text that does not work?

did you already contacted PM and ask them to check?