topic Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx in Get Support

Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 01:00:42 GMT

I have been trying to port my telus number to public mobile for more than two weeks and there is no one in public mobile can help. I am texting with public mobile everyday and they have been given me all kinds of excuses but just cannot do the job. This is so ridiculous. According to public mobile chat, porting a mobile number only needs 5 hours. Anyone has the same experience?

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

BKNS27 — Tue, 04 Feb 2025 00:59:43 GMT

@ttan350

I will pm the Porting Department number.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

TheSterlinger — Tue, 04 Feb 2025 00:59:47 GMT

@ttan350 that is odd. What are some of the examples of the excuses? Are you using eSIM? Android, IPhone?

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 00:59:52 GMT

You can check the communication between me and public mobile for the excuses. No, I am using a physical sim. Android phone.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

hTideGnow — Tue, 04 Feb 2025 00:59:57 GMT

HI @ttan350

have you call the porting support team ? Porting from Telus should be easy as they can simply "move" the line over since PM is owned by Telus.

So, call the porting team and it should be done today or tomorrow

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 01:00:01 GMT

I had already called the porting support team on Jan 23 and they told me that they have already done their part, Public Mobile will need to do the rest.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

BKNS27 — Tue, 04 Feb 2025 01:00:09 GMT

@ttan350

Did you reply to the text from Telus confirming you are porting to PM with YES?

This is a critical step in the porting process.

Then reboot your phone.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 01:00:14 GMT

This has been done long time ago.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

slusagm — Tue, 04 Feb 2025 01:00:33 GMT

I see it with a ticket number, you checked the community inbox? has PM replies you at all? when was the last time PM replies and what did they say?

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

Skin1488 — Tue, 04 Feb 2025 01:07:42 GMT

I feel your pane 6 weeks for me

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 01:21:16 GMT

See below: last time PM replies 4 hrs ago from BKNS27, also see my reply below.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

slusagm — Tue, 04 Feb 2025 01:39:39 GMT

OH, you got it mixed up

@BKNS27 and myself and everyone on this forum just customers like this we are not PM paid staff

your problem should be directed to. PM via message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and you check PM replies here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I think the weeks you wasted as you thought your messages here were talking to PM staff, which you were not

Community here , your post here just for customers to share our experiences. You problem involved system fix and you don't just talk to customers here. If you have not message PM paid staff yet, please do so

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

ttan350 — Tue, 04 Feb 2025 01:56:48 GMT

You are not PM staff but BKNS27 maybe is because his replies showed up on my private message box.

Today is the first time I posted on Community forum. I have been using the private message with PM cs agent every day since I activated the sim card more than two weeks ago. The main purpose I posted here is to see if anyone else has the same problem and what solution they have.

Thanks for trying to help.

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

slusagm — Tue, 04 Feb 2025 02:01:25 GMT

I am not PM staff and neither BKNS. I can private message you to. Everyone can (i will do so in a minute)

@BKNS27 is just a community member that has been here long. @BKNS27 has the same Mayor ranking as me, which mean customers.

You need @CS_agent, which shows Customer Support Agent

only messages from @CS_Agent are from true support, PM paid staff

if you don't believe and keep talking to just BKNS, you are wasting your time. Please start message @CS_Agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket ID: xxxxxxxxxxx Activation unsuccessful xxxxxxxxxxxxxx

BKNS27 — Tue, 04 Feb 2025 02:34:43 GMT

@ttan350

I am not staff neither is @slusagm

We are members like you to help all members that need help with common issues for instant response. Best you contact a CS_Agent (staff) but they take up to 4 hours to reply back depending on how busy they are.

I pm you because it is against PM rules to post Porting Department number on this public community forum.