topic Re: Account under wrong email in Get Support

Account under wrong email

PixP — Mon, 03 Feb 2025 21:48:59 GMT

When I set up my original account [2 phone numbers, mine + spouse] the guy at London Drugs mis-spelled my email address for my spouse's number. Both accounts are paid on my VISA, so that's OK. But, now I want to change our plans, I can't access his number because the email is wrong! Can anyone help?

Re: Account under wrong email

Phil_Adelphus — Mon, 03 Feb 2025 21:53:38 GMT

@PixP The email address functions as a user ID for log in so even if wrong it should still work for that purpose. Have you tried to log in with it?

Re: Account under wrong email

BKNS27 — Mon, 03 Feb 2025 21:53:34 GMT

@PixP

This must be awhile back because LD and Walmart don’t activate SIMs anymore.

Just pm a CS_Agent and they can help you login to your account and change plan.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account under wrong email

hTideGnow — Mon, 03 Feb 2025 21:58:18 GMT

hi @PixP

do you know the "wrong email"? you can still login with it, and then go to Profile page, Manage EverSafe ID and update the email address

but if you are not sure what the wrong email was, you will have to ask PM support agent to help to change it, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account under wrong email

PixP — Tue, 04 Feb 2025 01:53:00 GMT

Hey, thanks for all the help! I did manage to get in. 🙂