topic Re: My usage report has no data in it in Get Support

My usage report has no data in it

Jarqui1 — Tue, 14 Jan 2025 04:58:13 GMT

I went to review my last 7 days of phone calls/texts - just look at the report

They have no data. What do I have to do to get it?

Re: My usage report has no data in it

sp10 — Tue, 14 Jan 2025 07:21:12 GMT

Did you use this link?

https://myaccount.publicmobile.ca/en/account/overview/usage-details

Re: My usage report has no data in it

tonisage — Tue, 14 Jan 2025 07:38:09 GMT

Have you used the filter to show data only?

Re: My usage report has no data in it

Jarqui1 — Tue, 14 Jan 2025 10:40:41 GMT

Yes, that is the only link offered to me.

Later, when I checked, the data suddenly appeared without me doing anything differently.

But the download wouldn't work.

An hour or two later, that decided to work - again, without me doing anything differently that I have in recent years.

Re: My usage report has no data in it

Jarqui1 — Wed, 29 Jan 2025 02:09:44 GMT

Same crap. Says I can have 90 days history. Only will show to Jan 1. Click download. Doesn't work.

You're not ready for Prime Time. Big time waster.

Re: My usage report has no data in it

hTideGnow — Wed, 29 Jan 2025 03:11:41 GMT

hi @Jarqui1

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My usage report has no data in it

Jarqui1 — Tue, 04 Feb 2025 00:18:45 GMT

Did that stuff. Same result. I've tried with agents. Same result. This has gone on for months.

Should be simple.

Even the "Is this a trusted device?" (so we don't bug you with more 2 factor codes to input) - that doesn't work either.

I don't have time to waste on this nonsense. It should work period.

Re: My usage report has no data in it

Jarqui1 — Fri, 23 May 2025 00:16:57 GMT

I'm shopping for another service because I'm fed up with the download function not working. In this day and age, this should not be a complicated thing to provide.