topic Re: PIN in Get Support

Rdfoot6508 — Mon, 03 Feb 2025 23:55:40 GMT

never received my PIN plus i can't log into my account

Re: PIN

BKNS27 — Tue, 04 Feb 2025 00:06:01 GMT

Are you referring to the 2FA code or the PIN when you called 1-855-4PUBLIC on the status of your account?

If it is the 2FA code, just click on Resend Code or Didn’t Receive Code and have it sent by text or email.

If it is the PIN, you can reset your PIN.

Rdfoot6508 — Tue, 04 Feb 2025 00:05:17 GMT

the 4 digit PIN i will try calling the number

Chalupa_Batman — Tue, 04 Feb 2025 00:08:18 GMT

@Rdfoot6508 wrote:
the 4 digit PIN i will try calling the number

CLick on this link and you can change your PIN here.

Rdfoot6508 — Tue, 04 Feb 2025 00:10:23 GMT

thanks i will try the link hope it works as i still have not been able to login to get my account #

Rdfoot6508 — Tue, 04 Feb 2025 00:12:07 GMT

when i click on the link it says forbidden A1

Chalupa_Batman — Tue, 04 Feb 2025 00:21:09 GMT

@Rdfoot6508 wrote:
when i click on the link it says forbidden A1

Go into your browser settings and clear the cache. The restart the browser and log into your account, then click on the link again.

slusagm — Tue, 04 Feb 2025 00:32:31 GMT

first login My Account using Incognito mode

once logged in, paste this link to the address bar

computergeek541 — Tue, 04 Feb 2025 01:03:33 GMT

@Rdfoot6508 wrote:
never received my PIN plus i can't log into my account

Are you are recently new Public Mobile customer? For quite some time, there is no account PIN on new Public Mobile accounts.