topic Hotspot in Get Support

Hotspot

Gmefamily — Tue, 04 Feb 2025 01:01:21 GMT

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my data is so slow compared to bell

Re: Hotspot

hTideGnow — Mon, 03 Feb 2025 22:19:40 GMT

hi @Gmefamily

you don't have to contact support for hotspot, it is never blocked

so, it is just a device setup problem. Please with reboot the phone, then Reset network settings

also, make sure you have the latest OS (or on iPhone, iOS update and Carrier Profile update

Re: Hotspot

slusagm — Mon, 03 Feb 2025 22:22:18 GMT

Android or iPhone?

if you have an iPhone, APN for hotspot should be just sp.mb.com (Settings -> Cellular -> Cellular Data Network -> Personal hotspot )

Re: Hotspot

slusagm — Tue, 04 Feb 2025 00:54:49 GMT

@Meow I understand why OP asked, some providers block the use of hotspot, so it might not really be just device problem with other providers