topic Re: Need help cancelling account in Get Support

Need help cancelling account

Ola95 — Mon, 03 Feb 2025 20:33:00 GMT

I dont have access to the old phone and the esim anymore. I cannot login since I can't receive the sms needed

AK32 — Mon, 03 Feb 2025 20:38:14 GMT

Hey there, if you dont have the phone/sim and also cannot log in, i suggest you message a PM Customer service agent and request they close the account for you, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus — Mon, 03 Feb 2025 20:42:25 GMT

@Ola95 When you try to log in and get to where you enter the code, select "didn't get the code" and there should be an email option.

Ola95 — Mon, 03 Feb 2025 20:42:59 GMT

It doesn't give me the option, the only one I see is resend code.