topic Re: Unable to Complete Activation in Get Support

Unable to Complete Activation

KStark1 — Tue, 04 Feb 2025 01:17:01 GMT

Set up an Account for my Son. Plan selected, paid for and SIM installed. Downloaded PM App on his phone. When try to finalize process, App only directs me to select a plan. How do I bypass this and input the phone number we wish to retain?

Re: Unable to Complete Activation

eddieO — Mon, 03 Feb 2025 20:21:22 GMT

@KStark1 try going into your phones settings, go to apps and then clear cache/data for the Public Mobile app. Then try logging back in to the app to see if it will allow you to complete activation. If still no luck contact a support agent for assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Unable to Complete Activation

AK32 — Mon, 03 Feb 2025 20:31:05 GMT

Hey there, i believe when i signed up i used the app and followed the steps to select plan, etc. How did you sign up? web browser?
Keep in mind the emails must be the same (the one used when your son signed up & the one he uses to log in to the app), as PM only supports one plan per account.
If you can log into your sons account, and it says you have an active plan, but cannot use the plan on his phone, i suggest reaching out to a PM Customer service agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Complete Activation

BKNS27 — Mon, 03 Feb 2025 20:29:49 GMT

@KStark1

Did you use a different email address for your son’s account. You can’t use the same one as your account email.