topic Boxing Week $35 Plan in Get Support

Boxing Week $35 Plan

Johnsssss — Tue, 04 Feb 2025 01:17:47 GMT

Hi. I had this offer set to become effective on my renewal date.. I checked my account before the renewal and saw it was set to change to the $35 plan on renewal but now I checked my account after renewal and the old plan is still showing active. The $35 offer of no longer there. I tried updating to change to this plan twice now. The only thing that happened was my renewal date moved up

Re: Boxing Week $35 Plan

eddieO — Mon, 03 Feb 2025 20:19:53 GMT

@Johnsssss try going into your app and where it shows your current data usage drag down on the screen until the data refreshes to today's date, then go into the Manage Subscription section to see if it's been updated. The other place you can check is the payment history to see if $35 plus tax has been charged. The app is known to have cacheing issues from time to time which is why you want to force the refresh. If this still does not help reach out to a support agent to let them know

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Boxing Week $35 Plan

AK32 — Mon, 03 Feb 2025 20:23:33 GMT

Sometimes it takes a bit for the change to update. If you can, log in to your account using a private/incognito browser, to make sure there are no cache/cookies issues. If that still shows you are on the old plan and the change didnt take place, then i suggest reaching out to a PM Customer service agent, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Boxing Week $35 Plan

Johnsssss — Mon, 03 Feb 2025 20:31:17 GMT

hey. I just reloaded the app and now the plan is showing as correct. Thanks everyone for your help