topic Re: switching plans mid-cycle in Get Support

switching plans mid-cycle

Salsa — Mon, 03 Feb 2025 17:12:43 GMT

I'm thinking of switching to a more costly plan and am wondering about what happens to the payment that I have made for the current billing cycle. If I change plans before the end of the billing cycle, is a pro rata credit for whatever is left of the current billing cycle applied to the first payment for the new plan?

Thanks in advance to anyone who has insight into this.

Re: switching plans mid-cycle

BKNS27 — Mon, 03 Feb 2025 17:15:50 GMT

@Salsa

If you switch when you click on NOW then you will lose all unused dates and is not prorated.

Best to click on Next Renewal Date.

Re: switching plans mid-cycle

Salsa — Mon, 03 Feb 2025 17:27:10 GMT

Thanks. What I expected but it was worth asking.

Re: switching plans mid-cycle

Phil_Adelphus — Mon, 03 Feb 2025 18:00:40 GMT

@Salsa When you go to change your subscription you get two options, change now or change on renewal. As explained the former means you lose your current plan and pay immediately with no refund. So unless you need the new plan immediately, select change on renewal. It doesn't mean you have to wait until renewal date to make the selection, you can do it now and it will stick even if the plan is no longer offered by renewal date