topic Re: My Ticket in Get Support

My Ticket

Anne_liua — Tue, 04 Feb 2025 01:25:25 GMT

Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far. Can you please please process my request ASAP? My ticket # is xxxxxxxxxxxxxx.

Thanks

Annie

Re: My Ticket

hTideGnow — Mon, 03 Feb 2025 16:36:47 GMT

hi @Anne_liua

but why don't you login to My Account and download it yourself? Login My Account, click Payment History and download

but if for any reason you really need support agent to help, since you already submitted ticket check if agent replied here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply still, you need to message them again for update. Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Ticket

Anne_liua — Mon, 03 Feb 2025 16:49:56 GMT

Thanks for your reply. The payment history in My account is only for one year but I need two year's. Still no response so far.

Re: My Ticket

hTideGnow — Mon, 03 Feb 2025 16:52:21 GMT

hi @Anne_liua

support usually reply within 2 to 4 hours on the same day. If you submit the ticket longer than that, please message them again