topic Re: Subscription expired Jan31 in Get Support

Subscription expired Jan31

Dragonfly_muah — Mon, 03 Feb 2025 14:01:26 GMT

I tapped on the SUBSCRIBE NOW, my phone works, but THE PUBLIC MOBILE SITE keeps saying that YOUR SERVICES ARE ON HOLD DUE TO THE EXPIRATION OF YOUR SUBSCRIPTION. I have 90 days to figure this out. Is this a glitch? Or do I have to do something else? My phone month bill is paid. Thank you.

Re: Subscription expired Jan31

softech — Mon, 03 Feb 2025 13:02:40 GMT

@Dragonfly_muah

maybe just browser cache problem and hence you were not seeing the updated information.

next time, check My Account using Incognito mode to login My Account to check, on if it is on PM app, swipe the screen down to force a refresh or logout and app and login again

Also, you can confirm your last payment by going to Payment page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history )

Re: Subscription expired Jan31

Dragonfly_muah — Tue, 04 Feb 2025 11:27:33 GMT

Yes thank you. I realized once I logged off and on that it’s all good.