Add on

dreamboats — Mon, 03 Feb 2025 12:38:01 GMT

Hi, urgently need to use the 200 mb add ons that I just purchased. Nothing on my account indicates that I purchased it. Can't risk leaving home without data. How do I know I have 200mb data and where can I monitor the usage of that.

Re: Add on

softech — Mon, 03 Feb 2025 12:50:25 GMT

@dreamboats

maybe just browser cache problem, please login My Account using incognito mode and check. On the Overview page, Subscription and add-on section, click Breakdown and you should see it there. Or check Payment history page (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to confirm. Remember to reboot the phone to start using it. Also, make sure your phone does not has data limiter enabled as it might block the data use on the device level

just in case you still cannot use it, ask CS agent for further investigation

ase open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Manager escalation

dreamboats — Thu, 06 Feb 2025 01:06:23 GMT

Hello ! How do I get a manager/ Ombudsman involved with PM? I'm one step closer to ending it with PM but customer service keeps avoiding the question of escalation.

Thanks

topic Re: Add on in Get Support

Add on

Re: Add on

Manager escalation