Esim wont activate

D3moth — Mon, 03 Feb 2025 14:09:41 GMT

I was doing a number transfer from telus. My esim wont connect to a network. So i cant confirm with eversafe. Im stuck in a loop. I had hoped i could delete and start fresh. Now it wont let me reattach the esim and i have no access to my eversafe.

Re: Esim wont activate

hTideGnow — Mon, 03 Feb 2025 04:29:14 GMT

hi @D3moth

iPhone or Android?

make sure the old sim card is removed, or disable it if the old one is an esim

Then reboot the phone and Reset network Settings. go back and make sure the PM esim is enabled , or make sure it is set as Primary and Turn on this line is enabled if it is iPhone

if that does not help, message support agent for help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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Esim wont activate

Re: Esim wont activate