topic No signal network Feb 02, 2025 in Get Support

No signal network Feb 02, 2025

dragon_498 — Mon, 03 Feb 2025 01:05:16 GMT

I have no network signal on my phone. Restarted several times. I live in Vancouver. Anybody what happened?

Re: No signal network Feb 02, 2025

hTideGnow — Mon, 03 Feb 2025 01:11:15 GMT

https://www.telus.com/en/bc/outages

there is active outage alert in Pemberton, BC, do you live close to there?

Or make sure your subscription still active. Login My Account using Inocgnito/private/secret mode on your browser to confirm. You can also call 1-855-4PUBLIC from another phone

try reset Network settings and see if it helps, try your sim card in another phone

Re: No signal network Feb 02, 2025

Chalupa_Batman — Mon, 03 Feb 2025 01:23:19 GMT

@dragon_498 wrote:
I have no network signal on my phone. Restarted several times. I live in Vancouver. Anybody what happened?

I would have to admit @dragon_498 since Pemberton is 2 hours away from Vancouver, I'm pretty sure there are towers MUCH closer than that. So two things I'd consider. One, maybe your 30 day subscription ran out and the payment wasn't made. If it was, then you already stated you've restarted your phone several times, what about resetting your Network Settings and then restarted your phone. Check those two options out.

Re: No signal network Feb 02, 2025

BKNS27 — Mon, 03 Feb 2025 01:40:02 GMT

@dragon_498

Everything is fine in East Van.