topic Re: Service Speed in Get Support

Service Speed

ooohnoo — Sat, 01 Feb 2025 23:48:37 GMT

I have a iphone SE 3rd generation. The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service. I went to Settings - Cellular - Data Options - Voice & Data But the only options available are LTE or 3G . I'm paying for 4G plan and the phone is capable of 5G so why am I not able to receive the 4G signal?

Re: Service Speed

Phil_Adelphus — Sat, 01 Feb 2025 23:50:10 GMT

@ooohnoo Set the phone to LTE since in this context LTE = 4G.

Re: Service Speed

Chalupa_Batman — Sat, 01 Feb 2025 23:54:32 GMT

@ooohnoo wrote:
I have a iphone SE 3rd generation. The spec. for the phone says it is 5G compactable. I switched from a 3G service to 4G , yet my phone indicates 3G service. I went to Settings - Cellular - Data Options - Voice & Data But the only options available are LTE or 3G . I'm paying for 4G plan and the phone is capable of 5G so why am I not able to receive the 4G signal?

Hey @ooohnoo Go into settings - General - (bottom of page) Transfer or Reset iPhone - Reset - Reset Network Settings and then reboot. This may clear the 3G problem and you should have LTE working correctly.

Re: Service Speed

hTideGnow — Sat, 01 Feb 2025 23:55:17 GMT

hi @ooohnoo

manually change the network mode to 5G On or 5G Auto

To change an iPhone to 5G, you can go to Settings > Cellular > Cellular Data Options and then select 5G On. You can also choose 5G Auto to automatically switch between 4G and 5G.

Re: Service Speed

hairbag1 — Sun, 02 Feb 2025 00:27:38 GMT

@ooohnoo

make sure you're up-to-date on software updates...looks like 18.3 is currently available. I also have iP SE 3rd gen...it has 5G, but for best functionality, I just set it to LTE. Battery lasts waaayy longer and very little difference in operation.

PS....could it be that you have an iP SE 2nd gen ? Double check on that as 2nd gen doesn't support 5G.

Re: Service Speed

ooohnoo — Mon, 03 Feb 2025 00:44:00 GMT

Thanks I'll check out if my phone is 2nd or 3rd gen

Re: Service Speed

ooohnoo — Mon, 03 Feb 2025 00:45:26 GMT

The menu only shows LTE or 3G

Re: Service Speed

hTideGnow — Mon, 03 Feb 2025 00:50:56 GMT

hi @ooohnoo

first, LTE = 4G. With LTE, you should have good speed , close to 100Mbps as you have 4G plan

but make sure your iOS is updated, and your Carrier Profile is also the latest one

Re: Service Speed

ooohnoo — Mon, 03 Feb 2025 00:53:37 GMT

Thanks I'll try running of LTE