topic Re: Need help understanding charge in Get Support

Need help understanding charge

Lucy333 — Sun, 02 Feb 2025 20:15:14 GMT

Hi, my credit card statement shows a charge from Dec 25 from "PUBLIC MOBILE SELF-SER" for $23.00. Could Public Mobile customer support please help me understand what this charge was?

Re: Need help understanding charge

Chalupa_Batman — Sun, 02 Feb 2025 20:24:16 GMT

@Lucy333 wrote:
Hi, my credit card statement shows a charge from Dec 25 from "PUBLIC MOBILE SELF-SER" for $23.00. Could Public Mobile customer support please help me understand what this charge was?

Hello @Lucy333

Log into your account and click on this direct link.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

This will show you what payments you've made. Maybe this may help answer your question. If you feel you were overcharged, you can create a ticket this way.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help understanding charge

BKNS27 — Sun, 02 Feb 2025 21:24:36 GMT

@Lucy333

Is your service with PM and are you on the $20/month plan?

If we can more detail of your concern.

Re: Need help understanding charge

hairbag1 — Sun, 02 Feb 2025 21:38:01 GMT

@Lucy333

if you recently activated your new Public Mobile account, you had to use a valid credit / debit payment method and by default it was set to Subscribed (...which is Autopay). Every 30 days, your account will renew and use that card for any balance owing. If you want to manually pay using vouchers or some other method, you can log in to your account to disable Subscribed (...which is Autopay). Just remember to get vouchers at the retail level ...7-11, Shell gas and London Drug to name a few...then you can dial 611 to add them to your account for renewals.

Re: Need help understanding charge

ORNGNBLK — Sun, 02 Feb 2025 21:45:42 GMT

@Lucy333 My guess is that you are on a $20 plan, and you are in NS,NB,PEI or NFLD. $20 + 15% tax is $23 /month. Nothing to worry about, but watch for the same charge to occur every 30 days. Hope this helps.

Re: Need help understanding charge

hTideGnow — Sun, 02 Feb 2025 23:03:48 GMT

hi @Lucy333

what plan do you have?

it is possible you have a $10 credit if you just joined with a friend code last month

Best to login My Account and go to Payment history and check. There might be couple lines for one renewal. Please post us a screenshot for lines in the last 2 months so we can help