topic Re: No sim card now in Get Support

No sim card now

Jerrica — Sun, 02 Feb 2025 20:19:55 GMT

I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card.

Re: No sim card now

BKNS27 — Sun, 02 Feb 2025 17:03:41 GMT

@Jerrica

Is your phone eSIM compatible?

Try reset the Network setting and see if it works.

Re: No sim card now

Chalupa_Batman — Sun, 02 Feb 2025 20:20:08 GMT

@Jerrica wrote:
I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card.

Hello @Jerrica

Go into your settings and find the eSIM. Then pick it as your primary eSIM and then reboot.

Re: No sim card now

Jerrica — Sun, 02 Feb 2025 17:19:41 GMT

I have had this e sim since March of last year.

I would like to think its still compatible with the same phone it's been on.

Also, network didn't fix it. Nor did restarting my phone

Re: No sim card now

Jerrica — Sun, 02 Feb 2025 17:25:46 GMT

Re: No sim card now

Chalupa_Batman — Sun, 02 Feb 2025 17:29:28 GMT

@Jerrica wrote:
I have had this e sim since March of last year.
I would like to think its still compatible with the same phone it's been on.
Also, network didn't fix it. Nor did restarting my phone

As dumb as this may sound, have you tried dialing 611 from your phone or logged in through the app to confirm your account is up to date with payments?

EDIT: Check to see if there are outages in your area.

https://www.telus.com/en/mb/outages

If you're still having issues, reach out to a CS Agent

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No sim card now

Jerrica — Sun, 02 Feb 2025 17:30:56 GMT

I am up to date with my payments, they already took it out.

I did change my plan in end of December.. but why would it cancel out, a month later.

Also, I did open a ticket.

Hopefully they cn figure it out, as I do require my phone for work.

Re: No sim card now

slusagm — Sun, 02 Feb 2025 17:31:45 GMT

did you try your sim card in another phone?

Re: No sim card now

Jerrica — Sun, 02 Feb 2025 17:32:48 GMT

It is an E-Sim. There is no physical sim card to put into another phone