topic Re: Issue with Service? in Get Support

Issue with Service?

Geoffrey — Tue, 04 Jan 2022 23:03:50 GMT

Hi all,

I recently had to replace my phone, I have the same number, plan, SIM.

For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue?

Thanks in advance

Re: Issue with Service?

LEGO — Tue, 29 May 2018 13:13:09 GMT

What is your new phone make / model? What is your plan?

Re: Issue with Service?

ShawnC13 — Tue, 29 May 2018 13:13:13 GMT

@Geoffrey wrote:
Hi all,
I recently had to replace my phone, I have the same number, plan, SIM.
For some reason for the last two days Ive had limited service but mostly no service at all. Is anyone else having this issue?

Thanks in advance

Where are you located? How long have you been using the replacement phone?

Re: Issue with Service?

will13am — Tue, 29 May 2018 13:20:52 GMT

@Geoffrey, please elaborate on what limited service means. We need more detail in order to provide focused suggestions. In the mean time, take a look at the outage map and see if you are located in an area with an ongoing outage issue.

http://canadianoutages.com/status/telus

Re: Issue with Service?

Geoffrey — Tue, 29 May 2018 13:40:17 GMT

Limited service in this case mean that My phone either says "no service" at the top or "searching".

I was able to make one phone call yesterday and I had access to wifi in my home for about two hours in the evening. When I had wifi my phone said "no service".

Thanks

Re: Issue with Service?

Geoffrey — Tue, 29 May 2018 13:41:41 GMT

Located in Kitchener/ Guelph area. I got the new phone sunday afternoon.

Re: Issue with Service?

meocon — Tue, 29 May 2018 13:54:26 GMT

@Geoffrey if you have replaced for a same phone model and have limited service, I think you should check phone hardware. If you have a new phone with different model, please make sure it's compatible with PM.

Re: Issue with Service?

kyou — Tue, 29 May 2018 15:02:55 GMT

Hi something to consider...

Public Mobile works on following frequencies:

For 3G use (UMTS/HSPA): 850MHz/1900MHz bands.
For 4G/LTE use: 1700MHz/2100MHz bands.
For 4G/LTE use: 700 MHz band.

Ensure that your phone covers atleast one of these frequencies, as service will only be received if your phone supports it. All of this information should be accessible to you via the setting/About Phone option tab.

Hope this helps 🙂

Re: Issue with Service?

Geoffrey — Tue, 29 May 2018 15:10:44 GMT

I replaced my iPhone SE with an iPhone 6, Ive never had a problem with this before.

I had an iPhone 5C and replaced it with the SE and had no issues.

Re: Issue with Service?

Geoffrey — Tue, 29 May 2018 15:15:54 GMT

Hi there,

Im in settings: about

and it says network not avaialable but carrier says public mobile.

I dont see anything about frequencies, where do i find that?

three memebers of my family use iPhone 6's with public mobile and there are no issues.

Thanks

Re: Issue with Service?

will13am — Tue, 29 May 2018 15:18:33 GMT

@Geoffrey wrote:
Limited service in this case mean that My phone either says "no service" at the top or "searching".
I was able to make one phone call yesterday and I had access to wifi in my home for about two hours in the evening. When I had wifi my phone said "no service".

Thanks

If there are no service outages reported in your locale and you are seeing searching or no service, I think the problem is with your phone. It is somehow not able to connect to the network.

Re: Issue with Service?

Geoffrey — Tue, 29 May 2018 15:22:46 GMT

iPhone 6

90day/ 120 plan with 6 GB data on LTE

Re: Issue with Service?

srlawren — Tue, 29 May 2018 15:43:56 GMT

@Geoffrey you may want to take the phone back for exchange if possible, or take it to the Apple store and let them have a look.