topic Re: Linking New SIM Card in Get Support

Linking New SIM Card

Rtam18 — Mon, 11 Mar 2024 06:44:34 GMT

I'm new to public mobile. Finally received my physical SIM card after waiting a full week. Trying to link my SIM card to my account. After entering the number it says it is an invalid SIM card. HELP PLEASE!!!

Re: Linking New SIM Card

Sansan — Mon, 11 Mar 2024 05:26:42 GMT

There is maintenance going on currently so that could be why you are encountering errors. However, please ensure that you have downloaded the Public Mobile App and following the instructions.

If so, you can submit a ticket here.

However, due to maintenance you will have to wait until probably after 6am to try again.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Linking New SIM Card

computergeek541 — Mon, 11 Mar 2024 06:14:35 GMT

Re: Linking New SIM Card

Phil_Adelphus — Mon, 11 Mar 2024 09:39:42 GMT

@Rtam18 Does the sim card say Public Mobile? There have been a couple of cases where a Telus or Koodo card was sent by mistake. If you need customer service you can open a ticket using the chat icon bottom right of the page. If it's not working you can send a private message to them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply either at the envelope icon if you see one or tap your avatar for Messages.

Re: Linking New SIM Card

john-jiang — Sat, 01 Feb 2025 14:18:47 GMT

I am trying to link my koodo SIM card. same issue as invalid SIM. any solution to fix this?

Re: Linking New SIM Card

computergeek541 — Sat, 01 Feb 2025 14:19:42 GMT

@john-jiang wrote:
I am trying to link my koodo SIM card. same issue as invalid SIM. any solution to fix this?

Koodo Mobile SIM cards cannot be used at Public Mobile.

Re: Linking New SIM Card

Phil_Adelphus — Sat, 01 Feb 2025 15:31:15 GMT

@john-jiang same issue as invalid SIM. any solution to fix this

The solution would be to purchase a Public Mobile sim card through Public Mobile (can be slow) or go to a Telus/Koodo store and buy one, or order one from Amazon. If your phone can do esim that would be the quickest solution. All cell carriers have their own individual sim cards, they are not interchangeable.

Re: Linking New SIM Card

john-jiang — Sun, 02 Feb 2025 05:46:41 GMT

do you mean that I can buy a Public Mobile sim in a Koodo store?

Re: Linking New SIM Card

Phil_Adelphus — Sun, 02 Feb 2025 12:25:09 GMT

@john-jiang The corporate Telus/Koodo stores carry them but you can call ahead to check on stock, see

https://www.publicmobile.ca/pick-up-SIM