topic Re: Service in Get Support

Service

MLQ — Sat, 01 Feb 2025 14:56:12 GMT

Hi, I just transferred to PM a couple of days ago and I removed the iMessage and FaceTime number because I was getting a message that my number will expire. Now I can’t add the number because it says that my phone number can’t be used by iMessage and FaceTime. It also says that I must have a sim associated with an apple device for my number in order to use FaceTime and iMessage. I do have an esim. Can anyone help? Thx

Re: Service

Dunkman — Sat, 01 Feb 2025 15:50:58 GMT

@MLQ

Did you remove your old carrier's SIM card?

Does talk, regular text and data service work?

Might want to try to reboot your phone. If that does not work, network reset of phone. Note: this will erase any saved Wifi passwords, etc.

Re: Service

hTideGnow — Sat, 01 Feb 2025 16:07:51 GMT

hi @MLQ Try Reser All Networks on the phone and it should update the number on the device

if not, remove from phone number from iMessage settings, reboot and go back to the same page to put the number back to re-register

Re: Service

MLQ — Sun, 02 Feb 2025 03:28:53 GMT

Thank you! The reset of the phone fixed my iMessage and FaceTime issue!