topic Re: Registration/Activation in Get Support

Registration/Activation

Metroid — Sun, 02 Feb 2025 02:59:16 GMT

Hello...

I'm new to Public Mobile & have completed my registration.

I haven't completed my account activation yet.

I'd like to know how long do I have to finish my activation and/or will it be closed off if I don't complete it within a certain amount of time?

Thank-you!

Re: Registration/Activation

hTideGnow — Sun, 02 Feb 2025 03:01:51 GMT

hi @Metroid

remember to use PM app to complete the registration

if you don't need PM to ship you the sim card, the activation process usually complete within 5 mins, and if porting is needed, porting will complete within 2 hours after you receive the text from your old carrier and you replied yes

if you need to wait PM to send you the sim card, then the activation will be "paused" until you got the sim card to complete the registration. That technically can be a reason (or excuse) to hold off the activation until you are ready. No time limit of that "wait", some let that hold off for a month

Re: Registration/Activation

Metroid — Sun, 02 Feb 2025 03:06:24 GMT

Thank-you for your insight!

I won't "wait" a month, but do require about 2 weeks.

I will be porting in my current # & will require a physical SIM card as well.

So, I'll just have to be a little patient for the next 2 weeks!

Re: Registration/Activation

john120 — Wed, 06 Aug 2025 20:59:26 GMT

Hi I would like to activate my account please help!

I registered bought sim card input sim card onto profile installed sim card in phone restarted the phone installed the app and logged into the account and still not working.

PLEASE HELP!