topic Re: Activation in Get Support

Activation

MarcT92 — Sat, 01 Feb 2025 22:17:18 GMT

I'm in the process of activating my account. As you know it asks for my current account number with my current provider. Once I submit this it will cancel my account however my wife is also on that account. If I proceed and activate my public mobile account will my wife's account also be deactivated once I submit the information for activation?

Re: Activation

hTideGnow — Sat, 01 Feb 2025 22:12:00 GMT

hi @MarcT92 no worries, it will only cancel your line but not the whole account, so your wife is safe

Re: Activation

eddieO — Sat, 01 Feb 2025 22:17:11 GMT

@MarcT92 to add to what hTideGnow is shared, if you and your wife were on a shared data plan with the old company you should contact the company after completing your transfer just to make sure she is on an appropriate plan. When I switched over I forgot this detail but thankfully my old cell provider called me to ask what we wanted to do. Not sure that all cell companies would do this though?

Re: Activation

computergeek541 — Sat, 01 Feb 2025 22:21:14 GMT

@MarcT92 wrote:
I'm in the process of activating my account. As you know it asks for my current account number with my current provider. Once I submit this it will cancel my account however my wife is also on that account. If I proceed and activate my public mobile account will my wife's account also be deactivated once I submit the information for activation?

eddieO and hTideGnow have talked about what happens to the other phone number on the account at your old carrier, but of note for your phone number, the service at your old carrier does not deactivate the moment the porting request has been finished. There's a bit of delay before your old carrier asks for permission to release the number to Public Mobile, and there can sometimes be a delay of a few hours after that before the service at the old carrier stops working.