topic Re: New phone in Get Support

New phone

Shan8 — Sat, 01 Feb 2025 22:25:41 GMT

Hey all!

I am currently using PublicMobile with a physical sim card and an older phone. My new phone will only be available for an eSim.
Can I just get a new eSim from the website, attach that to my new phone and keep my number and subscription plan this way?

Thank you!

Re: New phone

Chalupa_Batman — Sat, 01 Feb 2025 19:29:44 GMT

@Shan8 wrote:
Hey all!

I am currently using PublicMobile with a physical sim card and an older phone. My new phone will only be available for an eSim.
Can I just get a new eSim from the website, attach that to my new phone and keep my number and subscription plan this way?

Thank you!

Hello @Shan8

This is very easy to do. Just download the app, go to purchase eSIM, it will be $5 to buy and then every eSIM after that will be free of charge. When the app is downloaded, go to Account at the bottom, the scroll down to Purchase SIM card then at the bottom it will say Continue with eSIM ($5)

Re: New phone

Shan8 — Sat, 01 Feb 2025 19:34:20 GMT

Thank you for your quick reply!
Just for clarification, I should download the app on my new phone and from there buy the new eSim?

Re: New phone

Chalupa_Batman — Sat, 01 Feb 2025 19:35:05 GMT

@Shan8 wrote:
Thank you for your quick reply!
Just for clarification, I should download the app on my new phone and from there buy the new eSim?

That is 100% correct.

Re: New phone

computergeek541 — Sat, 01 Feb 2025 22:01:40 GMT

Re: New phone

golfball — Sun, 02 Feb 2025 09:58:00 GMT

Is your new phone an iPhone? Canadian iPhone models still have SIM slots.