topic Re: Terminology used by PM in Get Support

Terminology used by PM

Janey21 — Sat, 01 Feb 2025 19:21:10 GMT

In MY ACCOUNT under REDEMPTIONS PM uses two terms, ATU and Tenure. What do these mean?

Re: Terminology used by PM

hTideGnow — Sat, 01 Feb 2025 19:22:59 GMT

hi @Janey21 can you post the whole thing so we understand the context

or you can ask PM support agent to clarify

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Terminology used by PM

Janey21 — Sat, 01 Feb 2025 19:46:39 GMT

Chat Bot gave me a possible definition of these terms : ...... in the context of Public Points, “ATU” could potentially refer to “Anniversary Points” or “Anniversary Thank You” points, which are earned on your earning anniversary with Public Mobile. “Tenure” could refer to the length of time you have been a subscriber with Pu

blic Mobile, which may impact the number of points you earn. For specific details on these terms in the context of “Redemptions” in My Account, it’s recommended to refer to the current help articles or reach out to Customer Support for clarification.

Re: Terminology used by PM

eddieO — Sat, 01 Feb 2025 19:58:32 GMT

@Janey21 around May of 2024 Public Mobile did change the rewards system for all customers, so the ATU (Anniversary Thank You) will be the 10 points that you will get each year on your anniversary date. To the best of my knowledge, the Tenure will no longer have an impact on rewards. On the old reward system Tenure was taken into account for rewards given

Re: Terminology used by PM

softech — Mon, 03 Feb 2025 08:10:10 GMT