topic Re: Phone not working in Get Support

Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:09:13 GMT

I can’t call or receive phone calls

Re: Phone not working

Chalupa_Batman — Sat, 01 Feb 2025 19:14:52 GMT

@Rdfoot6508 wrote:
I can’t call or receive phone calls

Can you share more information with us like.... are you new to public mobile or a long time customer? Have you tried dialing 611 to see if your account is paid up and active?

Re: Phone not working

eddieO — Sat, 01 Feb 2025 19:15:32 GMT

@Rdfoot6508 is text and data still working? Are you in Canada or in the US? Was your calling in/out working before? We need a bit more info to give you some suggestions

Re: Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:16:52 GMT

I am new, can’t dial out so 611 not an option

Re: Phone not working

Chalupa_Batman — Sat, 01 Feb 2025 19:17:49 GMT

@Rdfoot6508 wrote:
I am new, can’t dial out so 611 not an option

OK. So if you're new, have you tried rebooting the phone? Can you take out the SIM card and place it in a different phone? Sometimes a SIM card needs to be reprovisioned.

Re: Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:19:06 GMT

Have rebooted no luck, I have an eSIM

Re: Phone not working

Chalupa_Batman — Sat, 01 Feb 2025 19:20:12 GMT

@Rdfoot6508 wrote:
Have rebooted no luck, I have an eSIM

Valid point. LOL. OK. Go into your settings and find the eSIM and make it your primary and then reboot. What phone do you have?

Re: Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:20:14 GMT

Canada, data working

Re: Phone not working

eddieO — Sat, 01 Feb 2025 19:22:52 GMT

@Rdfoot6508 did you try porting (transferring) in an old number you had with another company? If so, it likely has not completed. When did you try porting?

Re: Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:24:25 GMT

I did transfer an old number, tested. It worked fine. Got a text saying reboot phone to complete transfer and after that it didn’t work

Re: Phone not working

Rdfoot6508 — Sat, 01 Feb 2025 19:29:13 GMT

I phone

Re: Phone not working

Chalupa_Batman — Sat, 01 Feb 2025 19:37:14 GMT

@Rdfoot6508 wrote:
I phone

Go into Settings and choose Cellular. Choose Cellular Data and then which line to use as your primary... and reboot

Re: Phone not working

eddieO — Sat, 01 Feb 2025 19:41:24 GMT

@Rdfoot6508 if none of the suggestions offered here are helping then you will need to reach a support agent, it could be something on their end that they need to correct. Click the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)