topic Re: Help, We have tried everything! does anyone know why this might be happening in Get Support

Help, We have tried everything! does anyone know why this might be happening

Russell4 — Sat, 01 Feb 2025 22:34:20 GMT

my payment has been processed..I cant login in. It keeps sending me to awhite locked telus page

Re: Help, We have tried everything! does anyone know why this might be happening

Chalupa_Batman — Sat, 01 Feb 2025 17:33:44 GMT

@Russell4 wrote:
my payment has been processed..I cant login in. It keeps sending me to awhite locked telus page

Go into your browser settings and clear your cache. Then restart your browser and go into incognito mode. This should help clear that up.

Re: Help, We have tried everything! does anyone know why this might be happening

Shubh2023 — Sat, 01 Feb 2025 17:36:45 GMT

Hey, it can be a temporary glitch, many people are facing it and some are even getting 'forbidden a1'

Just follow what @Chalupa_Batman suggested and then, let us know!

Re: Help, We have tried everything! does anyone know why this might be happening

hTideGnow — Sat, 01 Feb 2025 17:41:30 GMT

hi @Russell4

check announcement post

https://productioncommunity.publicmobile.ca/t5/Get-Support/NEW-Important-Update-Regarding-Recent-Acc...

so, nothing to worry if you have the service

Re: Help, We have tried everything! does anyone know why this might be happening

Russell4 — Sat, 01 Feb 2025 17:42:45 GMT

Okay, thank you. I will let you know if it works.

Re: Help, We have tried everything! does anyone know why this might be happening

Shubh2023 — Sat, 01 Feb 2025 17:42:56 GMT

I agree with you, my friends were pissed about the disruptions but I told them that its temporary & PM service is quite reliable, compared to others. I hope its resolved soon, since I did not face such issues since 2023 (hope we dont)