topic SIM CARD SCAM! in Get Support

SIM CARD SCAM!

SifoFino — Sat, 01 Feb 2025 22:34:56 GMT

purchased a physical sim card online. Credit card was billed on Dec24/2024. have not received it as of yet. it has been 26 business days.

cannot create a support ticket. who do I send the support ticket to? why do i get a 404 error/page not found?

Is Public Mobile a scam?

Re: SIM CARD SCAM!

Chalupa_Batman — Sat, 01 Feb 2025 17:04:38 GMT

Not at all @SifoFino Public Mobile is a 3rd tier service of Telus. I've been with them for over 6 years now.

With the recent Canada Post strike, things get lost in the mail. This is what you do. Here are two options to get a new SIM card. Don't worry about the cost, a CS Agent will gladly credit your account once it's up and running.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

And here is how you get a credit for that SIM card.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM CARD SCAM!

hTideGnow — Sat, 01 Feb 2025 17:06:18 GMT

hi @SifoFino

not scam , just delivery delayed or lost. Support agent can help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM CARD SCAM!

Phil_Adelphus — Sat, 01 Feb 2025 17:22:18 GMT

@SifoFino If it makes you feel any better, your 30 day plan does not start counting down until you activate a sim card, it's not already running as of the first payment.

Re: SIM CARD SCAM!

SifoFino — Sat, 01 Feb 2025 17:26:21 GMT

thank you for the response & info.

how are you able to access customer service with that link? I’ve entered CS_Agent as a contact & it does not show up as a contact. I don’t understand why you have that information but it is not available to paying customers. 45 minutes is excessive to spend trying to send a customer support message.

Re: SIM CARD SCAM!

hTideGnow — Sat, 01 Feb 2025 17:30:09 GMT

hi @SifoFino every community member and use this link to message support. Please click:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it does not work for any reason, post is the screenshot

Re: SIM CARD SCAM!

Phil_Adelphus — Sat, 01 Feb 2025 17:30:57 GMT

@SifoFino The link should take you to a pre-addressed private message page where you just fill in the subject line, explain your problem in the text box, then hit Send. It should already be addressed to CS_Agent, you shouldn't have to enter it yourself. Try the link again (you must be logged in to this community for it to work)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437