topic Access in Get Support

Access

Eva52 — Sat, 01 Feb 2025 16:26:03 GMT

Why am I unable to access the internet with my data

Re: Access

eddieO — Sat, 01 Feb 2025 16:28:18 GMT

@Eva52 is this a new issue, were you able to access data before? Have you check to make sure data is turned on in your phone's settings and have you confirmed you haven't used up all the data? If you are using Android, confirm that you do not have any data limits set on your phone that you may have reached

Re: Access

hTideGnow — Sat, 01 Feb 2025 16:29:53 GMT

hi @Eva52

new activation or existing?

what phone you have?

try Reset Network Settings and also go My Account and check if any data left

Re: Access

Shubh2023 — Sat, 01 Feb 2025 17:39:24 GMT

Do check the settings and see if everything is turned on, including data roaming. Try doing 5G -> 4G and then trying accessing it. If it helps, great, else try restarting it and do manually network selection and try it. What about the network reception, are you getting adequate reception?