topic Re: Points to use in Get Support

Points to use

Net2024 — Sat, 01 Feb 2025 15:12:06 GMT

Hello,

I redeemed my points for data but not reflecting in the system yet, any idea how long does take? When can I use them?

Thank you

Re: Points to use

hairbag1 — Sat, 01 Feb 2025 15:21:46 GMT

@Net2024

should be available as soon as successfully purchased. Using mobile device. log in to your account on the app, Subscription / Usage Breakdown.....you should see your purchased data add-on there. If not...it didn't get bought.

added..clipped from Details..

Details

Extra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire after 30 days.

Re: Points to use

Net2024 — Sat, 01 Feb 2025 15:21:50 GMT

Thanks for your quick response, but nothing appears into my account even after an hour. I redeemed my 25 to use data but it doesn't reflect and not allowing me to use it.

Is there any customer service available to check?

Re: Points to use

hairbag1 — Sat, 01 Feb 2025 15:24:13 GMT

@Net2024

click on that orange bubble, bottom right side of page to start process of Customer Support. Give them acct #, ph #, name on acct, and PM pin #. Let them know details of your concern. The little envelop icon on top right side of page will be highlighted when they respond.

Re: Points to use

Net2024 — Sat, 01 Feb 2025 15:27:48 GMT

I can see my points were already gone from 25 to "0" , which mean they took away the points but haven't added the data yet.

Re: Points to use

BKNS27 — Sat, 01 Feb 2025 15:29:23 GMT

@Net2024

Try rebooting your phone by powering off then back on.

Re: Points to use

hairbag1 — Sat, 01 Feb 2025 15:34:41 GMT

@Net2024

BTW...the only 25 Point data add-on is for 15 Day US talk / text / data add-on. That's for use whilst in USA. Please double check that you actually bought the correct data add-on. If you've not purchased the correct add-on, message Customer Support to get the correct one.

ed...spelling

Re: Points to use

Net2024 — Sat, 01 Feb 2025 15:43:18 GMT

where can I find customer support to message?

Re: Points to use

hairbag1 — Sat, 01 Feb 2025 15:50:21 GMT

@Net2024 wrote:
where can I find customer support to message?

added...if you're using the app on your mobile device....log in to your account > Support > Contact Us... to start the process.

Re: Points to use

Net2024 — Sat, 01 Feb 2025 15:55:14 GMT

Thank you very much for the instructions. Let me try.....