topic Re: cancel automatic top up in Get Support

cancel automatic top up

jayadeola — Sat, 01 Feb 2025 04:04:48 GMT

please how do i cancel automatic data top up? public mobile keeps debiting my credit card

Re: cancel automatic top up

hairbag1 — Sat, 01 Feb 2025 04:23:01 GMT

log in to your account to disable Subscribed (Autopay)...OR...once you successfully port your PM number to new provider, your PM account is deactivated automatically.

added...if you do disable Subscribed...you'll have to manually pay for your regular plan renewals to keep your plan going. You can get PM payment vouchers at 7-11, Shell and London Drug, then dial 611 to add them to your account for plan renewal.

Re: cancel automatic top up

computergeek541 — Sat, 01 Feb 2025 14:07:19 GMT

@jayadeola wrote:
please how do i cancel automatic data top up? public mobile keeps debiting my credit card

There's no such thing as automatic data top up. The customer needs to manually approve any data add-on purchase.

Re: cancel automatic top up

computergeek541 — Sat, 01 Feb 2025 14:08:22 GMT

@hairbag1 wrote:
@jayadeola
log in to your account to disable Subscribed (Autopay)...OR...once you successfully port your PM number to new provider, your PM account is deactivated automatically.
added...if you do disable Subscribed...you'll have to manually pay for your regular plan renewals to keep your plan going. You can get PM payment vouchers at 7-11, Shell and London Drug, then dial 611 to add them to your account for plan renewal.

Disabling autopay doesn't disable the purchase of add-ons.

Re: cancel automatic top up

hairbag1 — Sat, 01 Feb 2025 15:09:28 GMT

@computergeek541 wrote:
@hairbag1 wrote:
@jayadeola
log in to your account to disable Subscribed (Autopay).
Disabling autopay doesn't disable the purchase of add-ons.

Agreed but I'm guessing the OP meant regular plan (including data) top up. Reasoning...he mentions PM keeps debiting is credit card. Autopay occurs for regular plan renewals, not data add-ons. One must manually buy data add-ons.