topic Re: New plan for me? in Get Support

New plan for me?

Andyyymaann — Fri, 31 Jan 2025 20:28:58 GMT

Hi there, I'm currently on the 3G $15/100min/250mb plan & I've been offered a 4G $20/3gb plan.

Wondering if it would still give monthly reward points and if calling becomes unlimited?

Currently, when I've purchased a US roaming addon, it won't work...I suspect because it's 3G, so hoping upgrading to 4G, would solve that issue? If anyone could provide guidance, I'd appreciate it. Thank you

Re: New plan for me?

ORNGNBLK — Fri, 31 Jan 2025 20:32:19 GMT

@Andyyymaann Your monthly rewards will be 5% of the $20 so $1 / 1pt and the calling would be unlimited based on the plan (ex: Canada only)

Re: New plan for me?

eddieO — Fri, 31 Jan 2025 20:32:28 GMT

@Andyyymaann, yes you will earn 5% back in points based on whatever plan you are on. Please note, making plan changes it's recommended that you select "Change on renewal" so that you can finish off your current plan that has been paid for. If you choose "Change now" you will be billed immediately and on the new plan BUT you will forfeit any unused days/data with no chance of refund. Also, once you change your plan you will no longer be able to switch back to your old plan as it's for new customers only but given that the data and speed is low this will likely be a non issue

Re: New plan for me?

computergeek541 — Fri, 31 Jan 2025 20:33:27 GMT

@Andyyymaann wrote:
Hi there, I'm currently on the 3G $15/100min/250mb plan & I've been offered a 4G $20/3gb plan.
Wondering if it would still give monthly reward points and if calling becomes unlimited?
Currently, when I've purchased a US roaming addon, it won't work...I suspect because it's 3G, so hoping upgrading to 4G, would solve that issue? If anyone could provide guidance, I'd appreciate it. Thank you

Customers on all plans are eligible to earn points. When it comes to roaming add-ons, it makes no difference whether you're on a 3g, 4g, or 5g plan.

Re: New plan for me?

BKNS27 — Fri, 31 Jan 2025 20:48:19 GMT

@Andyyymaann

Yes you will get the monthly points based on the price of your plan. Calling and texting will be unlimited incoming/outgoing…your $15 plan only allows 100 minutes out going calls.

To make calls in the USA is based whether your phone have VoLTE (voice over LTE) setting so check your phone settings. In addition, your phone must be on the whitelist of phones to make calls in the USA. It is not dependent whether you are on the 4G plan but it helps.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: New plan for me?

will13am — Fri, 31 Jan 2025 20:59:32 GMT

@Andyyymaann , be sure that you do want to do the plan change as there is no going back. You won't see the $15 plan being offered again.

Re: New plan for me?

Phil_Adelphus — Fri, 31 Jan 2025 21:38:06 GMT

@BKNS27 To make calls in the USA is based whether your phone have VoLTE (voice over LTE) setting so check your phone settings.

Phones can be VoLTE enabled but not have a VoLTE setting, it's automatically turned on by Public Mobile. My iPhone has VoLTE but there's no VoLTE toggle with PM. So absence of a VoLTE setting doesn't necessarily mean the phone is not enabled. @Andyyymaann what phone do you have?

Re: New plan for me?

Andyyymaann — Sat, 01 Feb 2025 03:54:13 GMT

Thanks very much!