topic Re: Unsuccessful activation in Get Support

Unsuccessful activation

calvinmckoy — Sat, 01 Feb 2025 14:18:23 GMT

Hello, I'm unable to finish the last step in activating my plan. I bought a SIM card at a Telus store and did all the steps, downloaded the app and payment did go through but the last step was to receive a text message and I'm not receiving anything. Please help. Thank you in advance.

Re: Unsuccessful activation

Sansan — Sat, 01 Feb 2025 01:39:37 GMT

@calvinmckoy are you porting your number? Did you keep your old provides sim in your phone to receive that text?

Re: Unsuccessful activation

calvinmckoy — Sat, 01 Feb 2025 01:41:14 GMT

Hi, I chose a new number with the new SIM

Re: Unsuccessful activation

Sansan — Sat, 01 Feb 2025 01:47:34 GMT

Ok, does it give you the option to get the code by email? Click didn't receive code, wait for the timer to expire and click send by email. You might have to do this 2-3 times.

If it still doesn't work, message Public Mobile directly at the link below for further assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unsuccessful activation

hTideGnow — Sat, 01 Feb 2025 01:48:04 GMT

HI @calvinmckoy

yes, it is a common activation error, you will need support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage