topic Re: Transaction record in Get Support

Transaction record

EV67 — Fri, 31 Jan 2025 23:44:26 GMT

I am still getting charged even though I am no longer with public mobile

Chalupa_Batman — Fri, 31 Jan 2025 23:47:59 GMT

@EV67 wrote:
I am still getting charged even though I am no longer with public mobile

Best to reach out to a CS Agent to resolve this.

You can submit ticket by direct message:

A Customer Service Agent will reply to your community inbox here:

Meow — Fri, 31 Jan 2025 23:53:05 GMT

Difficult to believe...

If you ported your number to another provider then your account is immediately closed.

Maybe somebody is using your CC to pay its bill?

Nevertheless, open a ticket and ask agent what is going on...

hTideGnow — Fri, 31 Jan 2025 23:54:56 GMT

hi @EV67 did you properly port out the number or turn off Autopsy?

you can ask support agent to check and provide refund. Submit by direct message:

Support will reply via Community inbox here within 2 to 4 hours: