topic Re: Points back decrease in Get Support

Points back decrease

andy889 — Fri, 31 Jan 2025 19:55:57 GMT

My points back went from 1.15 points per month down to 0.40 points. I got my happy anniversary 10 points in December and recently referred a friend so I'm getting one point per month for that. I don't think either of those things has to do with it, have they decreased the monthly points people get?

Thanks in advance for the replies.

Re: Points back decrease

computergeek541 — Fri, 31 Jan 2025 19:59:33 GMT

@andy889 wrote:
My points back went from 1.15 points per month down to 0.40 points. I got my happy anniversary 10 points in December and recently referred a friend so I'm getting one point per month for that. I don't think either of those things has to do with it, have they decreased the monthly points people get?

Account credits that are received through the redemption of points and then applied to a plan payment are excluded from the amount calculated as being spent.

Re: Points back decrease

eddieO — Fri, 31 Jan 2025 20:01:37 GMT

@andy889 Public Mobile is still giving 5% points back based on what you paid (before taxes). If you changed to a lower priced plan, or you used your points balance to get a $15 bill credit then you will not get points on the full amount but only on what you actually paid. So if your plan is regularly $30 and you got a $15 bill credit then you will only get 5% back on the $15 you actually paid out of pocket