topic Re: App Error in Get Support

App Error

Lucybell2025 — Fri, 31 Jan 2025 17:34:00 GMT

I tried to login with the App and I can. It keeps telling my the password is incorrect. The phone is New. The Physical SIM is new. I've changed my password 5 or 6 times and I am able to login on the website

Re: App Error

eddieO — Fri, 31 Jan 2025 17:37:00 GMT

@Lucybell2025 try logging in to the website, you can also try going into your phone's settings and clearing the app's cache, and then try logging back in

Re: App Error

Lucybell2025 — Fri, 31 Jan 2025 17:44:58 GMT

I tried both. The website just brings me to the download app page and after I cleared the cache on the phone I just got the same message. Incorrect email and password

Re: App Error

eddieO — Fri, 31 Jan 2025 17:46:20 GMT

@Lucybell2025 you will likely need to get a support agent to assist as I believe it's something they need to do on their end.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)