topic Re: Porting my number from Fongo to Public Mobile in Get Support

Porting my number from Fongo to Public Mobile

maudet88 — Tue, 04 Jan 2022 23:03:36 GMT

Hi, I did a request with all the information needed to port my phone number from Fongo to Public Mobile. It's been 4 hours now, Fongo told me they did not receive any request from Public Mobile. Do you know how much time I should expect the request to be processed? On Public Mobile website it says 2 hours... it's been almost 5 now.

Thank you 🙂

Re: Porting my number from Fongo to Public Mobile

ShawnC13 — Mon, 28 May 2018 20:23:42 GMT

@maudet88 wrote:
Hi, I did a request with all the information needed to port my phone number from Fongo to Public Mobile. It's been 4 hours now, Fongo told me they did not receive any request from Public Mobile. Do you know how much time I should expect the request to be processed? On Public Mobile website it says 2 hours... it's been almost 5 now.

Thank you 🙂

When requesting ports from landlines and VOIP I believe it will take longer, With landlines it is up to 7 days not sure what they have for timelines with VOIP services

Re: Porting my number from Fongo to Public Mobile

computergeek541 — Mon, 28 May 2018 20:43:48 GMT

Landlines and voip phone numbers can take considerably longer to transfer to a mobile phone company. Other than the increased amount of transfer time, the process isn't that different.

Re: Porting my number from Fongo to Public Mobile

meocon — Mon, 28 May 2018 21:17:35 GMT

@maudet88

For cell phone usually takes an hour or less to port. But for Landline and VOIP is much longer it can take 48 hours business days only

Usually PM gives them a day to make sure before you have any issues. Hope that help

Re: Porting my number from Fongo to Public Mobile

Luddite — Tue, 29 May 2018 01:05:57 GMT

@maudet88 Assume it will take a week to transfer from Fongo. Cell numbers take a max of a few hours. Just keep using Fongo until it stops.

Re: Porting my number from Fongo to Public Mobile

coolman78 — Fri, 30 Nov 2018 22:06:03 GMT

@Moderator_Team I requested to port my Fongo number to Public Mobile yesteday morning (Nov 29, 2018). It said the port was successful. Instantly I was able to make outgoing phone calls with Public Mobile. However incomng calls and receiving/sending sms is still (over 24 hours now) going through Fongo. Any clue when the port will be completed?

thanks 🙂

Re: Porting my number from Fongo to Public Mobile

Anonymous — Fri, 30 Nov 2018 22:34:47 GMT

@coolman78, Although the moderator team monitors for posts where they are tagged, it is not always the best way to get in touch with them (usualy a private message is more efficient). That said, in your case, the delay is probably quite normal. Although porting from another cell provider is usually quick (within hours), porting from a land line or an IP phone service can take much longer (several days - a week).

Welcome to Public Mobile.

Re: Porting my number from Fongo to Public Mobile

computergeek541 — Fri, 30 Nov 2018 22:47:37 GMT

@coolman78 wrote:
@Moderator_Team I requested to port my Fongo number to Public Mobile yesteday morning (Nov 29, 2018). It said the port was successful. Instantly I was able to make outgoing phone calls with Public Mobile. However incomng calls and receiving/sending sms is still (over 24 hours now) going through Fongo. Any clue when the port will be completed?

thanks 🙂

From official industry sources, it should be done within 2 business days, although I've read storeis about VoIP sometimes taking a week or two. https://www.cwta.ca/for-consumers/wireless-number-portability/#9

The incoming calls continuing to go to your Fongo service is normal until the transfer is complete. The outgoing calls at Public Mobile (using the same phone number) is also normal. That's just how Public Mobile does things.

Re: Porting my number from Fongo to Public Mobile

Mhogan — Tue, 01 Jan 2019 07:16:07 GMT

I tried doing that but telling me i cant and to contact communuty for assistance

Re: Porting my number from Fongo to Public Mobile

Anonymous — Tue, 01 Jan 2019 07:33:32 GMT

Hi @Mhogan, Can you please elaborate as to what exactly you tried to do.

Re: Porting my number from Fongo to Public Mobile

Mhogan — Tue, 01 Jan 2019 07:54:47 GMT

Port my fongo number to public mobile.. i typed it in to check but it says unable to and gives me 3 tips along with the error

Re: Porting my number from Fongo to Public Mobile

popping — Tue, 01 Jan 2019 12:58:20 GMT

@Mhogan wrote:
Port my fongo number to public mobile.. i typed it in to check but it says unable to and gives me 3 tips along with the error

Restart your browser and try it again. The server may be doing something around midnight hours.

Your Fongo number must be active before it passes the check.

Re: Porting my number from Fongo to Public Mobile

Mhogan — Tue, 01 Jan 2019 18:55:28 GMT

I have been trying that still saying "we were unablr to transfer thr phonr numbrt you entered" wuth the same 3 options

Re: Porting my number from Fongo to Public Mobile

popping — Tue, 01 Jan 2019 19:18:36 GMT

@Mhogan wrote:
I have been trying that still saying "we were unablr to transfer thr phonr numbrt you entered" wuth the same 3 options

How long did you have your Fongo number?

If it is less than 30 days old, you need to pay Fongo $25 transfer fee before Fongo will let the number go.

https://support.fongo.com/hc/en-us/articles/212437466-Transfer-my-Fongo-number-to-another-carrier

At this point, nothing we can do but wait for moderator to help you.

If you have not send a private message to moderator for help. Do it ASAP as the morderator wait time is 2 -3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437