topic Re: Call ends automatically both incoming and outgoing in Get Support

Call ends automatically both incoming and outgoing

Wei1155 — Fri, 31 Jan 2025 16:52:51 GMT

Call ends automatically both incoming and outgoing. What to do ?

Re: Call ends automatically both incoming and outgoing

Wei1155 — Fri, 31 Jan 2025 16:55:08 GMT

@CS_Agent what should I do. Thank you

Re: Call ends automatically both incoming and outgoing

BKNS27 — Fri, 31 Jan 2025 16:55:25 GMT

@Wei1155

Try rebooting your phone by powering off then back on.

If that didn’t work, go to setting and Reset Network setting.

If both didn’t work then you need to contact a CS_Agent to investigate.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call ends automatically both incoming and outgoing

Phil_Adelphus — Fri, 31 Jan 2025 17:00:06 GMT

@Wei1155 Are you currently in Canada? New customer or existing? Is your phone set to connect on 3G, 4G/LTE or 5G? Do data and texting work? How quickly do the calls disconnect, is it during a call or does the call never connect? Also check the outage map here

https://www.telus.com/en/outages

Re: Call ends automatically both incoming and outgoing

eddieO — Fri, 31 Jan 2025 17:03:13 GMT

@Wei1155 CS_Agent very rarely contribute or answer here in the community where only customers are, so you'll need to click on the link below to reach a support agent and then keep an eye out on your community inbox.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Call ends automatically both incoming and outgoing

BKNS27 — Fri, 31 Jan 2025 17:11:52 GMT

@Wei1155

We are all members like you helping each other with problems.

Did you do what I suggested?

Re: Call ends automatically both incoming and outgoing

Wei1155 — Fri, 31 Jan 2025 17:34:37 GMT

Thank you, it worked, I rebooted and it's working now. Thank you !