topic Re: How do you pause a subscription in Get Support

How do you pause a subscription

CanadaChris — Fri, 31 Jan 2025 12:46:37 GMT

The instructions say:

Steps to Pause your Subscription

Log in to the Public Mobile app or My Account
Navigate to the 'Subscription' tab.
Click on ‘Manage Subscription’.
Choose 'Subscription Renewal'.
Click on 'Unsubscribe'.
Confirm your choice by selecting 'Yes'.

But the only option I see when I log in is "Subscriptions & Add-ons"

When I click on that, the only option is to "Change Subscription". (See attached pic)

I do not see any 'Manage Subscription' option. So I can't pause my subscription.

Can anyone tell me where I am supposed to be looking to pause my subscription.

Thank you

Re: How do you pause a subscription

hTideGnow — Fri, 31 Jan 2025 05:00:39 GMT

@CanadaChris

it is under Payment page instead

or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How do you pause a subscription

BKNS27 — Fri, 31 Jan 2025 09:21:40 GMT

@CanadaChris

Try login to your account on the PM app and follow the 6 steps that you noted.

Online is slightly different steps.

Re: How do you pause a subscription

computergeek541 — Fri, 31 Jan 2025 12:50:41 GMT

@CanadaChris wrote:
The instructions say:
Steps to Pause your Subscription
Log in to the Public Mobile app or My Account
Navigate to the 'Subscription' tab.
Click on ‘Manage Subscription’.
Choose 'Subscription Renewal'.
Click on 'Unsubscribe'.
Confirm your choice by selecting 'Yes'.

I know that the help article do make mention of the above, but none of that actually pauses your plan subscription. All it does is disable autopay. Even after performing the abover steps, you service will continue working at least up until your renewal date. Also, turning off autopay doesn't necessarily mean that your service will stop working at the end of the current plan cycle as a plan can still renew with autopay disabled if there is already enough of a balance in the Public Mobile avaialble account balance.